top of page

 

HelloFund Privacy Policy

 

Last Updated: July 29, 2026

Effective Date: August 1, 2026
 

HelloFund, Inc. ("HelloFund," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information about you when you use the HelloFund platform at app.hellofund.com, our website at hellofund.com, and all related services (collectively, the "Services").


By using the Services, you consent to the data practices described in this Policy. If you have questions, contact us at support@hellofund.com.


This Policy applies to two types of users:

  • "Customers" — organizations and individuals who create a HelloFund account and use the platform to run fundraising campaigns, events, stores, raffles, and other fundraising activities.

  • "End Users" or "Donors" — individuals who interact with a Customer's public-facing fundraising pages to make donations, purchase tickets, buy products, enter raffles, or otherwise participate in fundraising activities.


We do not knowingly collect information from persons under 18 years of age. If you believe a minor has provided us personal information, please contact support@hellofund.com and we will promptly remove it.

 

1. INFORMATION WE COLLECT


1.1 Information You Provide Directly

When Customers create an account and use the Services, we collect:

  • Organization name, contact name, email address, and phone number

  • Billing information (processed securely through Stripe — we do not store full card numbers)

  • Bank account information for Stripe Connect onboarding (processed by Stripe)

  • Organization handle, logo, and branding materials

  • Content created on the platform — campaign pages, event details, store products, forms, raffle listings

  • Team member information for invited users

 

When End Users interact with fundraising pages, we collect:

  • First name, last name, email address

  • Phone number (for SMS communications and event check-in, when provided)

  • Mailing address (when required by the fundraising page)

  • Payment information — processed directly by Stripe; HelloFund stores only a payment token, never full card numbers

  • Donation or purchase amounts and transaction history

  • Responses to custom form questions created by the Customer

  • SMS opt-in consent and preferences


1.2 Information Collected Automatically

When you use the Services, we automatically collect:

  • Browser type, operating system, and device information

  • IP address and approximate location

  • Pages viewed, links clicked, and time spent on the platform

  • Referring URLs

  • Usage patterns and feature interactions

We use cookies, web beacons, and similar technologies to collect this information. You can disable cookies in your browser settings, though some platform features may not function properly without them. We use Google Tag Manager and Google Analytics to understand platform usage.


1.3 Information from Third Parties

We receive limited information from third-party service providers in connection with providing the Services, including payment status and delivery confirmations from Stripe, Twilio, and Resend.

 

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, operate, and improve the HelloFund platform and Services

  • Process payments and facilitate transactions between Customers and End Users

  • Send transactional communications — donation receipts, event confirmations, ticket confirmations, and similar notifications

  • Send lifecycle communications — account setup, renewal reminders, platform updates

  • Send SMS messages on behalf of Customers to End Users who have provided consent

  • Generate financial reports, reconciliation data, and donor statements for Customers

  • Detect and prevent fraud, abuse, and security incidents

  • Comply with legal obligations

  • Respond to Customer and End User support requests

  • Analyze aggregated, anonymized usage data to improve our Services

  • Publish aggregated platform statistics (e.g., total funds raised across all customers) — no individual is identifiable from this data

 

3. HOW WE SHARE YOUR INFORMATION


3.1 With Customers (regarding End User data)

When an End User donates, purchases tickets, buys products, enters a raffle, or interacts with a Customer's fundraising page, we share that End User's information with the Customer who operates that page. This includes contact information, transaction history, and form responses. Customers use this data to manage their fundraising activities and communicate with their donors.


3.2 With Service Providers

We share information with third-party service providers who help us deliver the Services. These providers are contractually obligated to protect your information and use it only as directed by us:
 

Stripe (stripe.com) — payment processing and Stripe Connect for Customer payouts. End User payment data is transmitted directly to Stripe and never passes through HelloFund's servers in unencrypted form.

Twilio (twilio.com) — SMS message delivery. We share phone numbers and message content with Twilio to send text messages.

Resend (resend.com) — transactional and lifecycle email delivery. We share email addresses and email content with Resend.

Supabase (supabase.com) — database and authentication infrastructure. Customer and End User data is stored on Supabase-managed servers.

Vercel (vercel.com) — platform hosting and deployment.

Cloudflare (cloudflare.com) — DNS, security, and performance.

Sentry (sentry.io) — error monitoring. Limited technical data is shared to identify and resolve platform issues.


3.3 With Other Users

If a Customer enables public donor display features (such as a donor scroll or supporter list), End User names and donation amounts may be displayed publicly on the fundraising page. End Users can opt out of public display at checkout.


3.4 For Legal Reasons

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of HelloFund, our Customers, End Users, or the public.


3.5 Business Transfers

If HelloFund is acquired, merged, or undergoes a change of control, Customer and End User information may be transferred as part of that transaction. We will provide notice of any such transfer.


3.6 Aggregated and De-identified Data

We may share aggregated, anonymized data that does not identify any individual with third parties for research, analytics, and platform improvement purposes.


3.7 We Do Not Sell Your Data

HelloFund does not sell, rent, or trade personal information to third parties for their own marketing purposes.

 

4. SMS COMMUNICATIONS

HelloFund's platform includes SMS messaging capabilities. With respect to SMS:

  • We only send SMS messages to End Users who have explicitly opted in and provided consent

  • Customers are responsible for obtaining and maintaining valid TCPA-compliant consent from End Users before sending SMS messages through the platform

  • Every SMS message includes opt-out instructions (reply STOP to unsubscribe)

  • We honor opt-out requests promptly

  • SMS message history and delivery status are logged for operational and compliance purposes

  • We share phone numbers and message content with Twilio solely to deliver messages


For SMS support or to opt out of all HelloFund SMS communications, text STOP to any message or contact support@hellofund.com.

 

5. COOKIES AND TRACKING

We use cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and improve the Services. Types of tracking we use include:

  • Essential cookies — required for login, session management, and security

  • Analytics cookies — Google Analytics and Google Tag Manager to understand platform usage

  • Functional cookies — to remember your preferences and settings


You can manage cookies through your browser settings. Disabling essential cookies may prevent you from using certain platform features. We do not use cookies for third-party advertising.

 

6. DATA SECURITY

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/HTTPS) and at rest

  • Secure authentication with optional two-factor authentication

  • Role-based access controls — team members only access information relevant to their role

  • Regular security monitoring via Sentry and Cloudflare

  • Payment data handled exclusively by Stripe — HelloFund never stores full card numbers


No system is perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

 

7. DATA RETENTION

We retain information for as long as necessary to provide the Services and fulfill the purposes described in this Policy, including:

  • Active Customer accounts — data retained for the duration of the subscription and for a reasonable period after cancellation to allow data export

  • Transaction and financial records — retained for a minimum of 7 years for tax and legal compliance

  • End User data — retained as long as the Customer account is active; Customers may export and delete End User data through the platform

  • Deleted accounts — data purged within 30 days of account deletion, except where legal retention requirements apply


End Users may request deletion of their personal information by contacting support@hellofund.com. We will fulfill requests within a reasonable time consistent with applicable law.

 

8. YOUR RIGHTS AND CHOICES


8.1 Access and Correction

Customers can access and update their account information through the platform settings. End Users can contact support@hellofund.com to request access to or correction of their personal information.


8.2 Deletion

Customers can request account deletion by contacting support@hellofund.com. End Users can request deletion of their personal information. We will fulfill deletion requests subject to legal retention requirements.


8.3 Opt-Out of Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email. To opt out of SMS messages, reply STOP to any message. Opting out of transactional communications (receipts, account notifications) may affect your ability to use the Services.


8.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact support@hellofund.com.

 

9. CHILDREN'S PRIVACY

The HelloFund platform is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, contact support@hellofund.com.

 

10. THIRD-PARTY LINKS

The platform may contain links to third-party websites operated by Customers or other parties. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

11. DATA LOCATION

HelloFund's servers and infrastructure are located in the United States. The Services are intended for use by organizations and individuals located in the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We do not specifically target or market to users outside the United States.
 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify Customers of material changes by email or in-app notification at least 14 days before the changes take effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Policy.

 

13. CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us:

 

HelloFund, Inc.

3005 South Lamar Blvd, Suite D-109 #375

Austin, TX 78704

support@hellofund.com

hellofund.com

bottom of page